Account Representative in Nashville, TN at BMI

Date Posted: 1/12/2022

Job Snapshot

  • Employee Type:
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

SUMMARY: Responsible for providing customer service to protect and grow revenues from our existing licensee base. Perform day-to-day customer service functions while acting as knowledge lead and resource for related work.

LOCATION: Nashville, TN office. This position currently reports to the office (2) days per week and work remotely for (3) days a week. Effective February 28, 2022, this position will report to the TN office Monday-Thursday and work remotely on Fridays until further notice

Essential Functions: Which may be representative but not all inclusive of those commonly associated with this position.

  • Responsible for providing customer service to licensees ensuring that respective revenue goals and service level thresholds are met.
  • Responsible for maintenance and administration of licensees including but not limited to managing a caseload of customers, assisting with customers not in caseload, handling customer inquiries and upselling/adding additional locations when possible.
  • Utilize multiple communication tools including call center application to receive inbound and place outbound calls; customer relationship management (CRM) tools, email and customer portal to provide customer superior customer service.
  • Partner with Sales, Care, Collections, Accounting and other key stakeholders to meet and exceed customer’s service expectations.
  • Assist with verification and research functions.
  • Assist with preparation of report forms and license fee schedules.
  • Assist with departmental administrative functions such as mail, running reports, checking voice mail, etc.
  • Perform duties and projects as needed.
  • Regular attendance.
  • Other duties as assigned.
  • Supports our BMI Core Values and cultivates a culture of diversity and inclusion.
Supervisory Responsibilities: Which may be representative but not all inclusive of those commonly associated with this position.

Education: Bachelor’s degree or equivalent required.

Experience: Minimum 1 year experience in customer service, sales and/or collections required. Contact center experience preferred.

Skills and Abilities: Which may be representative but not all inclusive of those commonly associated with this position.
  • Exceptional communication skills including ability to listen, write and speak effectively including presentation skills.
  • Strong interpersonal skills; ability to establish good working relationships internally and externally including strong negotiation and conflict management skills.
  • Result-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
  • Highly motivated self-starter who takes initiative with minimal supervision.
  • Innovative problem-solver who can generate workable solutions and resolve issues.
  • Strong analytical skills so that internal and external customer needs are properly interpreted and translated into application and operational requirements.
  • Flexible and adaptable to manage multiple priorities, assignments and tasks in high paced environment including the ability to manage and adapt to change.
  • Resourceful team player who excels at building relationships with customers and colleagues.
  • Contact center knowledge and best practices including customer relationship management (CRM) experience such as Salesforce; fluent with Microsoft Office Suite.

For the health and safety of our staff, all team members who are expected to work in BMI offices or interact with the public on BMI’s behalf, be fully vaccinated against COVID-19, unless a reasonable accommodation is requested and pre-approved.

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard to race, creed, color, sex, age, national origin, marital status, veteran status or disability.


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