Assoc Dir, Licensing Research & Development in Nashville, TN at BMI

Date Posted: 5/19/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    5/19/2021

Job Description

Position Summary: Responsible for coordinating team productivity to support the goals for revenue generation.  Manages the day-to-day activities of the Licensing Research and Development team. These activities include delivery of new business leads for Licensing Sales along with the research and verification needs for the Licensing Customer Relations and Accounting & Finance Collections teams. Provide day-to-day coaching of staff while acting as knowledge lead and resource for assigned team. 
 

Functions of the Job:

  • Responsible for assisting the Senior Director, Licensing Research and Development in leading/coaching a team to ensure that the respective revenue goals and service level thresholds are met. 

  • Responsible for new team member onboarding as well as ongoing education and coaching to motivate and develop staff.

  • Responsible for maintaining team member skill set inventory including identifying gaps and opportunities for staff development.

  • Partner with Licensing Talent for training, coaching, and change management needs.

  • Partnering with Licensing Talent and Human Resources, support the talent recruiting, interviewing, and onboarding process.

  • Utilize available technology to assist in the recording and archiving of telephone calls to be used in training and coaching sessions.

  • Develop and coordinate team meetings and training activities. .

  • Facilitate adherence to prescribed change management practices.

  • Recognize outstanding performance including identifying team members with high potential.

  • Regular attendance.

  • Perform other duties and projects as needed.

  • Supports our BMI Core Values and cultivates a culture of diversity and inclusion.




Supervisory Responsibilities: Directly supervises departmental team members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, directing and ensuring reliability of work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Position Qualification Requirements:


Education: Bachelor’s degree or equivalent required. Business Management major preferred.

Experience: Minimum 1 year contact center management experience preferred. Customer service, sales, negotiation and/or collections experience required. Contact center management experience preferred.

Skills and Abilities:

  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. 
  • Exceptional communication skills including ability to listen, write and speak effectively including presentation skills.
  • Strong interpersonal skills; ability to establish good working relationships internally and externally including strong negotiation and conflict management skills.
  • Exemplary planning and organizational skills, along with a high degree of detail orientation.
  • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce. 

  • Contact center knowledge and best practices including customer relationship management (CRM) experience such as Salesforce; fluent with Microsoft Office Suite. .

  • Highly motivated self-starter who takes initiative with minimal supervision.
  • Flexible and adaptable to manage multiple priorities, assignments and tasks in a high paced environment including the ability to manage and adapt to change.

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard to race, creed, color, sex, age, national origin, marital status, veteran status or disability.

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