Collection Services Representative in Nashville, TN at BMI

Job Description

POSITION SUMMARY

BMI’s Collection Services Representatives are responsible for collecting music licensing fees according to the payment terms in each customer license agreement. Successful Collection Services Representatives use their collection and customer service skills to facilitate fee-dispute resolution through communicating with hundreds of BMI’s customers via the telephone, email, and postal mail each week to achieve or exceed established goals

LOCATION

Nashville, TN office. BMI has transitioned back to working in the office on a regular hybrid schedule. At present, most team members are expected in the office three (3) days a week. Decisions regarding future transitions will take place in phases as BMI continues to closely monitor COVID-19 as employee safety is our priority.

POSITION QUALIFICATION REQUIREMENTS

• College degree preferred
• Two years of collections/customer service experience preferred 
• One year of experience in a call center environment preferred

Skills and Abilities: which may be representative but not all inclusive of those commonly associated with this position.

• Superb verbal and written communication skills
• Strong analytical skills and attention to detail
• Ability to work independently and with good judgment
• Working knowledge of MS 365 and can quickly adapt to new technology
• A strong focus on exemplary attendance is required

Essential Functions: which may be representative but not all inclusive of those commonly associated with this position.

• Supports BMI’s Core Values and cultivates a culture of diversity and inclusion
• Effectively and efficiently handles a high volume of customer contacts and inquiries via telephone, email, and postal mail
• Resolves customer disputes and collects payments related to accounts with past due music license fees
• Effectively communicates BMI’s policies and procedures to internal and external customers as it relates to the resolution of customer balances due
• Accurately updates database records
• Identifies problems and escalates them to management.
• Works on special projects as needed
• Other duties as assigned

Salary Range

The specific base salary offered to a successful applicant will be based on individual qualifications, skills, experience, and education. The pay range is subject to change at any time based on various internal and external factors. The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, BMI offers a competitive portfolio of benefits to its employees, as described below.

Collection Services Representative Role Offers:

• Competitive pay with commissions for achieving and exceeding established goals.
• Annual bonus opportunity
• Monday – Friday workdays and a 37.5-hour work week
• 12 paid calendar holidays
• Paid vacation and paid sick/personal time
• Summer hours that offer more time for fun in the sun
• Paid volunteer time off
• Full benefits that include medical, dental, vision and company paid life insurance.
• Generous 401k matching program
• Flexible spending accounts
• Amazing and engaging culture
• Employee Resource Groups
• Up to 12 weeks paid parental leave
• Tuition assistance for qualified team members

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees may be required to follow other job-related instructions and perform other job-related duties as requested, subject to all applicable state and federal laws.“Commonly associated” is not intended to mean always or only. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor.

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