Front Desk/Researcher in New York, NY at BMI

Date Posted: 7/24/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    7/24/2021

Job Description

POSITION SUMMARY: Operate PBX or multiline telephone system to answer incoming calls and direct callers to appropriate personnel. Assist other BMI Departments with special projects. 

FUNCTIONS OF THE JOB:
  • Retrieve messages from voice mail and forward to appropriate personnel.
  • Answer incoming telephone calls, determine purpose of callers and forward calls to appropriate personnel or department.
  • Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
  • Answer questions about organization and provide callers with address, directions and other information.
  • Welcome on-site visitors, determine nature of business and announce visitors to appropriate personnel.
  • Monitor visitor access.
  • Assist the Associate Director of Performing Rights in an ongoing project which involves locating writers and publishers whose contact information is no longer valid.
  • Research using various internal tools, including but not limited to the BMI participant database and email, as well as external tools.
  • Tracking and producing progress reports.
  • Assist other BMI departments with special projects. 
QUALIFICATION REQUIREMENTS: 
  • High school diploma or GED
  • Prior experience working as a front desk receptionist in a media/entertainment company preferred
  • Pleasant personality and professional appearance.
  • Knowledge of music industry a plus.
  • Excellent interpersonal and communication skills.
  • Proven record of excellent attendance and punctuality.
  • Proficiency in Microsoft Office, especially Word and Excel.
  • Experience working with and maintaining database systems and reports.
  • Ability to learn information regarding the company, its history or other information that the general public may request.
 

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