Front Desk/Researcher in New York, NY at BMI

Date Posted: 12/1/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    12/1/2021

Job Description

POSITION SUMMARY: Operate PBX or multiline telephone system to answer incoming calls and direct callers to appropriate personnel. Assist other BMI Departments with special projects. 

LOCATION: New York, NY office. Effective November 1, this position will report to the office (2) days per week and work remotely for (3) days a week for the remainder of 2021. Effective January 1, this position will report to the NY office Monday-Thursday and work remotely on Fridays until further notice.

FUNCTIONS OF THE JOB:

  • Retrieve messages from voice mail and forward to appropriate personnel.
  • Answer incoming telephone calls, determine purpose of callers and forward calls to appropriate personnel or department.
  • Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
  • Answer questions about organization and provide callers with address, directions and other information.
  • Welcome on-site visitors, determine nature of business and announce visitors to appropriate personnel.
  • Monitor visitor access.
  • Assist the Associate Director of Performing Rights in an ongoing project which involves locating writers and publishers whose contact information is no longer valid.
  • Research using various internal tools, including but not limited to the BMI participant database and email, as well as external tools.
  • Tracking and producing progress reports. 
  • Assist other BMI departments with special projects. 

    QUALIFICATION REQUIREMENTS: 
  • High school diploma or GED
  • Prior experience working as a front desk receptionist in a media/entertainment company preferred
  • Pleasant personality and professional appearance.
  • Knowledge of music industry a plus.
  • Excellent interpersonal and communication skills.
  • Proven record of excellent attendance and punctuality.
  • Proficiency in Microsoft Office, especially Word and Excel.
  • Experience working with and maintaining database systems and reports.
  • Ability to learn information regarding the company, its history or other information that the general public may request.
For the health and safety of our staff, all team members who are expected to work in BMI offices or interact with the public on BMI’s behalf, be fully vaccinated against COVID-19, unless a reasonable accommodation is requested and pre-approved.

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor. 
 

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