Part-Time Support Associate in Nashville, TN at BMI

Date Posted: 9/13/2021

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    9/13/2021

Job Description

POSITION SUMMARY: Responsible for providing support activity to protect and grow revenues from our existing licensee base. Perform day-to-day support functions while acting as knowledge lead and resource for related work.

FUNCTIONS OF THE JOB

Essential Functions: Which may be representative but not all inclusive of those commonly associated with this position.
  • Responsible for assisting Customer Relations with support functions to ensure that the respective revenue goals and service level thresholds are met.
  • Responsible for verification and research activity for base customers including but not limited to qualifying leads, account maintenance, pre-calls, fee adjustments, license renewals, report forms, correspondence and customer inquiries.
  • Performs quality assurance tasks related to evaluating data integrity within the customer relationship management (CRM) system, including review of new sales leads, online licensing, and customer reporting.
  • Preparation of report forms and license fee schedules.
  • Assist with departmental administrative functions such as mail, running reports, checking voice mail, etc.
  • Perform other duties and projects as needed.
  • Regular attendance.
  • Supports our BMI Core Values and cultivates a culture of diversity and inclusion.

POSITION QUALIFICATION REQUIREMENTS

Education: Bachelor’s degree or equivalent required.

Experience: Minimum 1-2 years experience in an office environment preferred. Contact center experience preferred.

Skills and Abilities: Which may be representative but not all inclusive of those commonly associated with this position.
  • Exceptional communication skills including ability to listen, write and speak effectively including presentation skills.
  • Strong interpersonal skills; ability to establish good working relationships internally and externally including strong negotiation and conflict management skills.
  • Result-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
  • Highly motivated self-starter who takes initiative with minimal supervision.
  • Innovative problem-solver who can generate workable solutions and resolve issues.
  • Strong analytical skills so that internal and external customer needs are properly interpreted and translated into application and operational requirements.
  • Flexible and adaptable to manage multiple priorities, assignments and tasks in high paced environment including the ability to manage and adapt to change.
  • Resourceful team player who excels at building relationships with customers and colleagues.
  • Contact center knowledge and best practices including customer relationship management (CRM) experience such as Salesforce; fluent with Microsoft Office Suite.

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