Salesforce Administrator in Nashville, TN at BMI

Date Posted: 11/17/2022

Job Snapshot

Job Description

POSITION SUMMARY: Refine and scope technical requirements derived from the overall business objectives. Create and customize Salesforce objects, workflows, page layout, fields, validation rules, reports, dashboards, permission sets, queues, list views, formula fields, user profiles, etc. Simplify and reduce technical debt by identifying and deleting unused fields, workflows, validation rules, reports, dashboards, objects and users. Maintain data quality by identifying, deleting or merging duplicate records and cleansing and updating inaccurate data. Provide support to all levels of users through research, evaluation, and administration of Salesforce.

Location: Remote (TN). Candidate must reside in the Middle Tennessee area.

Essential Functions:
which may be representative but not all inclusive of those commonly associated with this position.

  • Assist in the implementation of security practices by monitoring login and user activity, de-activating unused users and auditing field and profile access and security permissions
  • Manage the setup of new users and their permissions
  • Monitor the various Salesforce environments and work with the development team to ensure code coverage does not fall below the Salesforce and BMI thresholds
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected teams / users
  • Responsible for maintenance release review and task assignment
  • Perform and coordinate deployments for the Salesforce team
  • Log and track identified system problems and work with Salesforce team through resolution
  • Provide insight to both the business and development teams on useful third party applications
  • Implement and govern security related to profiles, permission sets, roles, sharing settings and login access policies
  • Customize and configure all out of the box functionality features such as, creating objects, fields, formula fields, validation rules, workflows, process builder flows, page layouts, creating apps, report types, sharing rules, permission sets, profiles, roles, etc.
  • Responsible for adding users to queues and creating list views for them as needed
  • Integrate appropriate third-party applications, such as Five9, DocuSign, Drawloop, etc
  • Perform any sandbox refreshes and activities related to those refreshes as appropriate
  • Use good development practices and rigorously test any changes within the Salesforce sandbox before deploying to production
  • Research and stay current on security and maintenance related items by utilizing or other pertinent sites and or tools
  • Responsible for processing month-end renewals, staging pre-renewal activities and generating accounts receivable billings
  • Perform data cleanup and data manipulation tasks using data loader and any other third-party applications. Run appropriate exception reports to maintain data integrity
  • Responsible for the creation of Salesforce cases for issue resolution when appropriate
  • Perform Audit Trail monitoring as needed
  • Track issues and/or tasks required through available tools (RTC, Footprints, etc.) and work with appropriate users to ensure issue resolution or task completion
  • Actively research AppExchange applications and be able to perform analysis on AppExchange solutions. Perform the necessary installation and configuration of any AppExchange solutions into the BMI Salesforce Orgs
  • Perform any necessary production support duties and work closely with users on issues and help provide solutions to business needs
  • Work with management and business analyst teams to establish suitable processes or policies to support administrative, development, and change management activities
  • Other duties as assigned
  • Regular attendance
  • Supports our BMI Core Values and cultivates a culture of diversity and inclusion

Bachelor’s degree in business or related area preferred, or equivalent industry experience.
Experience: Minimum three (3) years of related experience.
Skills and Abilities: which may be representative but not all inclusive of those commonly associated with this position.
  • Work independently in a fast-paced, dynamic environment
  • Team orientation
  • Customer focused and service driven
  • Detail orientation and strong attention to detail
  • Effectively present information verbally and in written form
  • Must have excellent problem solving and decision-making skills
  • Must be able to manage many moving parts and details at once
  • Ability to prioritize and coordinate multiple projects and competing work demands
  • Understanding of deployment policies
  • Must have ability to track issues and/or tasks required through available tools (RTC, Footprints, etc.) and work with appropriate users to ensure issue resolution or task completion
License(s)/Certifications Preferred: Salesforce Administrator, Salesforce Advanced Administrator, and Salesforce Platform App Builder

What We Give to You:
  • Health, dental, and vision insurance
  • 401K with employer match
  • Flexible spending accounts
  • Paid vacation and paid sick/personal time
  • 11 paid calendar holidays
  • Paid volunteer time off
  • Summer hours that offer more time for fun in the sun
  • Company paid life insurance
  • Up to 12 weeks paid parental leave
  • Tuition assistance for qualified team members
  • Commuter benefits (New York)
  • Amazing and engaging culture
  • Employee Resource Groups

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor.