Service Desk Technician II - NA in Nashville, TN at BMI

Date Posted: 1/28/2020

Job Snapshot

Job Description

POSITION SUMMARY: Responsible for providing intermediate level support for hardware, software and mobile device issues. The technician works directly with end users both in-person and remotely depending on the situation. This person resolves intermediate and advanced issues or dispatches to the appropriate team.

LOCATION: Nashville, TN

  • Identify and initiate resolutions to intermediate client device issues and concerns associated with office automation equipment including the following:
    • Physical workstations
      • Windows desktops and laptops
      • Mac desktops and laptops
    • Windows virtual workstations
    • Mobile Devices
      • Smartphones
      • Tablets
    • Workstation peripherals including (but not limited to):
      • Displays
      • Input devices (keyboards, mice, etc)
      • Local printers
    • Enterprise multi-function printers
      • Paper jams
      • Toner replacement
      • Engage service provider as needed for additional maintenance
  • Plan and coordinate the installation and implementation of office automation hardware and software per department standards and procedures.
  • Maintain software and hardware to provide manual upgrades as necessary and ensure appropriate security levels are maintained.
  • Uphold the enterprise policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service to enterprise users of personal computers.
  • Maintain current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions.
  • Maintain a positive working relationship with all enterprise departments to optimize working relationships and communication.
  • Other duties as assigned.
  • Regular attendance.
  • Supports our BMI Core Values and cultivates a culture of diversity and inclusion.

  • Bachelor’s Degree in computer science, business administration or related field preferred.
  • Four years providing hardware/software technical support in a corporate environment
  • Four years supporting client workstation hardware
  • Four years supporting enterprise level multi-function printers
  • Four years supporting Windows OS in a corporate environment
  • One year supporting MacOS in a corporate environment
  • Proficiency in installing and supporting various types of PC software, hardware and peripherals.
  • Familiarity with network topology and the ability to discern networking issues when troubleshooting reported issues.
  • Strong communication skills: written, verbal, comprehension
  • Strong customer service skills

License(s)/Certifications Preferred:
  • A+
  • MCP
  • MCSE

***This job is not eligible for remote work.***

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard to race, creed, color, sex, age, national origin, marital status, veteran status or disability.