Service Desk Technician II in Nashville, TN at BMI

Date Posted: 5/5/2022

Job Snapshot

Job Description

POSITION SUMMARY: Provides intermediate level support for hardware, software and mobile device issues. Works directly with end users, both in-person and remotely, depending on the situation. Resolves intermediate and advanced issues or dispatches to the appropriate team.

LOCATION: Nashville, TN office. BMI has transitioned back to working in the office on a regular hybrid schedule. At present, most team members are expected in the office three (3) days a week. Decisions regarding future transitions will take place in phases as BMI continues to closely monitor COVID-19 as employee safety is our priority.

FUNCTIONS OF THE JOB:
Essential Functions:
which may be representative but not all inclusive of those commonly associated with this position.

  • Identify and initiate resolutions to intermediate client device issues and concerns associated with office automation equipment including the following:
    • Physical workstations
      • Windows desktops and laptops
      • Mac desktops and laptops
    • Windows virtual workstations
    • Mobile Devices
      • Smartphones
      • Tablets
    • Workstation peripherals including (but not limited to):
      • Displays
      • Input devices (keyboards, mice, etc)
      • Local printers
    • Enterprise multi-function printers
      • Paper jams
      • Toner replacement
      • Engage service provider as needed for additional maintenance
  • Plan and coordinate the installation and implementation of office automation hardware and software per department standards and procedures.
  • Maintain software and hardware to provide manual upgrades as necessary and ensure appropriate security levels are maintained.
  • Uphold the enterprise policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service to enterprise users of personal computers.
  • Maintain current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions.
  • Maintain a positive working relationship with all enterprise departments to optimize working relationships and communication.
  • Other duties as assigned.
  • Regular attendance.
  • Supports our BMI Core Values and cultivates a culture of diversity and inclusion.
Travel as needed, up to 25%.

POSITION QUALIFICATION REQUIREMENTS
Education:
Bachelor’s Degree in computer science, business administration or related field preferred.
Experience:
  • Four years providing hardware/software technical support in a corporate environment
  • Four years supporting client workstation hardware
  • Four years supporting enterprise level multi-function printers
  • Four years supporting Windows OS in a corporate environment
  • One year supporting MacOS in a corporate environment
Skills and Abilities: which may be representative but not all inclusive of those commonly associated with this position.
  • Proficiency in installing and supporting various types of PC software, hardware and peripherals.
  • Familiarity with network topology and the ability to discern networking issues when troubleshooting reported issues.
  • Strong communication skills: written, verbal, comprehension
  • Strong customer service skills
  • License(s)/Certifications Preferred:
A+
MCDST
MCP
MCSE

What We Give to You:
  • Health, dental, and vision insurance
  • 401K with employer match
  • Flexible spending accounts
  • Paid vacation and paid sick/personal time
  • 11 paid calendar holidays
  • Paid volunteer time off
  • Summer hours that offer more time for fun in the sun
  • Company paid life insurance
  • Up to 12 weeks paid parental leave
  • Tuition assistance for qualified team members
  • Commuter benefits (New York)
  • Amazing and engaging culture
  • Employee Resource Groups

For the health and safety of our staff, all team members who are expected to work in BMI offices or interact with the public on BMI’s behalf, be fully vaccinated against COVID-19, unless a reasonable accommodation is requested and pre-approved.

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor.