Sr. Operations Analyst in Nashville, TN at BMI

Date Posted: 2/19/2021

Job Snapshot

Job Description

POSITION SUMMARY: Provides technical guidance and expertise to ensure efficient data center operations.

LOCATION: Nashville, TN

FUNCTIONS OF THE JOB
  • Leads investigation and/or investigates and ensures resolution of all production processing problems for batch and on-line services.
  • Assists systems and programming personnel as requested.
  • Logs and documents Information Technology production problems, including creating trouble managing system records.
  • Identifies recurring and potential operations problems.
  • Recommends controls for prevention.
  • Investigates alternative methods to expedite problem resolution.
  • Responds to user requests for information and assists in problem resolution.
  • Maintains contact with users on operational and production problems.
  • Monitors and controls direct access storage device files to ensure effective space utilization.
  • Allocates storage space and deletes obsolete files.
  • Checks and logs space availability during shifts.
  • Ensures complete and accurate production turnovers to next shift.
  • Advises shift personnel regarding production status.
  • Advises and consults on organizational, procedural and workflow plans, methods and procedures.
  • Analyzes the results of monitoring the operating system and recommends changes to improve processing and utilization.
  • Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
  • Strives to learn the job functions of the position’s immediate superior as well as peer level positions with whom the individual interacts.
  • Regular attendance.
  • Support BMI core values and cultivate a culture of diversity and inclusion.
  • Other duties as assigned.

POSITION QUALIFICATION REQUIREMENTS
  • BS or BA degree in computer science, business administration, or related field is preferred
  • Minimum seven years’ experience in information technology and/or computer operations analysis and problem resolution.
  • Good communication skills, both written and verbal
  • Knowledge of computer hardware and software
  • Collaboration and leadership
  • Technical expertise

***This job is not eligible for remote work***


BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard to race, creed, color, sex, age, national origin, marital status, veteran status or disability.

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