POSITION SUMMARY
Manages relationships with music rights investors, and collaborates with cross functional teams to enhance the affiliate journey. Contributes to product development, supports technology and customer service transformation, and supports strategies to enhance the overall investor experience. Leverages deep music rights administration domain knowledge, analytics, research and documentation review to maintain data integrity.

LOCATION
Nashville, TN office. BMI has transitioned back to working in the office on a regular hybrid schedule. At present, most team members are expected in the office three (3) days a week. Decisions regarding future transitions will take place in phases as BMI continues to closely monitor COVID-19 as team member safety is our priority.
  
FUNCTIONS OF THE JOB
Essential Functions: which may be representative but not all inclusive of those commonly associated with this position.

Service

• Develops and nurtures relationships with existing investors and publishers, understanding their needs, and serves as their primary point of contact.
• Addresses inquiries from investors and high-profile publishers. Provides solutions to ensure customer satisfaction.
• Utilizes BMI's CRM system to track, prioritize and manage tickets and cases, ensuring timely and accurate resolution of inquiries and issues.
• Gathers feedback and insights by leveraging voice of customer discipline to improve products and services.
• Monitors and communicates status updates for publishers, investors & clients.
• Develops and executes strategies to enhance the affiliate experience:
  • Develops and maintains investor and publisher service SOPs and knowledge articles to ensure consistent service quality.
  • Maintains knowledge of industry trends, regulations, and best practices related to music rights management.
  • Maintains active membership and involvement of relevant trade association (e.g. AIMP).
• Acts as an investor advocate across the team.

Quality Assurance

• Develops and oversees audit processes to monitor the accuracy of music catalogs for BMI deals, Royalty Assignments and LODs.
• Reviews and validates song and agreement documentation to ensure accuracy and completeness for distribution.
• Prioritizes and addresses missing, incomplete, or inaccurate data, ensuring resolution within deadlines.
• Investigates and resolves data discrepancies by analyzing root causes and implementing corrective actions.
• Proposes and implements appropriate action to resolve issues, communicates findings with internal and external stakeholders.
• Collaborates with Distribution & Admin leadership to track and report KPIs.
• Develops, maintains and presents regular reports regarding publisher and investor inquiries, distribution, and performance metrics.
• Analyzes trends and recurring issues, recommending system and process enhancements to prevent future gaps.
• Supports cross-functional projects aimed at streamlining processes and improving data accuracy for Distribution and Administration.
• Prepares and submits adjustment requests as necessary.
• Supports, guides, and communicates BMI’s repertoire and agreement policies and procedures to internal and external stakeholders.
• Regular attendance.
• Other duties as assigned.
• Supports BMI Core Values and cultivates a culture of diversity and inclusion.

POSITION QUALIFICATION REQUIREMENTS

Education: Bachelor’s Degree or equivalent preferred.

Experience: Minimum 7 years’ experience in the music industry required, with music publishing rights management preferred. Demonstrated experience with the sale and transfer of musical asset catalogs, investors and their companies.

SKILLS AND ABILITIES
Which may be representative but not all inclusive of those commonly associated with this position.

• Demonstrated experience successfully managing B2B relationships.
• Proven experience with rights administration, royalty accounting, income tracking or revenue assurance in the music industry.
• Strong analytical and problem-solving skills with attention to detail.
• Advanced proficiency with Microsoft Excel.
• Proficiency using data tools, reporting platforms and database systems.
• Basic SQL experience with the ability to write and execute queries and understand data structures.
• Demonstrated ability to drive improvements.
• Excellent verbal and written communication skills.
• Ability to interact professionally, both written and verbally, with a diverse population of internal and external customers.
• Independent thinker and self-motivated with the ability to work on multiple complex tasks simultaneously.
• CRM experience preferred

SALARY RANGE

The specific base salary offered to a successful applicant will be based on individual qualifications, skills, experience, and education. The pay range is subject to change at any time based on various internal and external factors. The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, BMI offers a competitive portfolio of benefits to its employees, as described below.

What We Give to You:

• Health, dental, and vision insurance
• 401(k) with employer match
• Flexible spending accounts
• Paid vacation and paid sick/personal time
• 12 paid calendar holidays
• Paid volunteer time off
• Summer hours that offer more time for fun in the sun
• Company paid life insurance
• Up to 12 weeks paid parental leave
• Tuition assistance for qualified team members
• Commuter benefits (New York)
• Amazing and engaging culture
• Employee Resource Groups

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor.

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