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Customer Service
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Customer Service

17 Customer Service Jobs

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  1. Account Representative
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY Responsible for providing customer service to protect and grow revenues from our existing licensee base. Perform day-to-day customer service functions while acting as knowledge lea...
  2. Sr. Director, Affiliate Customer Service Call Center
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY Responsible for achieving Affiliate Customer Service and Operational excellence through a highly collaborative, process driven, and team focused approach. Oversee affiliate custome...
  3. Director, Affiliate Publisher Services
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY Manages and nurtures relationships with our existing publishers. Addresses music publisher inquires and concerns promptly, collaborates with cross functional teams to enhance the a...
  4. Affiliate Customer Service Associate
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY Responsible for providing excellent customer service to our songwriter and publisher customers. Plays a vital role in ensuring customer satisfaction by addressing front line inquir...
  5. Affiliate Case Management Specialist
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY Responsible for providing excellent customer service to our songwriter and publisher customers. Ensure customer satisfaction by addressing complex and escalated inquires, resolving...
  6. Inside Sales Representative
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY : Inside Sales Representatives play a crucial role in generating royalties for BMI-affiliated songwriters, composers, and publishers. By offering a license to businesses using musi...
  7. Sr. Director, Voice of Customer
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY Defines the strategic vision for Voice of Customer discipline at BMI, aligning it with the company’s affiliate experience strategy. Drives affiliate-centric culture across the enti...
  8. Collection Services Representative
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY Collects the maximum amount of overdue fees from customers according to the terms of each music performance agreement. Fosters customer relations and facilitate fee-dispute resolut...
  9. AVP, Business Development
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY This position is responsible for identifying, evaluating, proposing, pursuing, and executing on strategic opportunities, through acquisitions, partnerships, and new business opport...
  10. Part-Time Music Researcher
    Roanoke, VA (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  11. Part-Time Music Researcher
    Fort Smith, AR (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  12. Part-Time Music Researcher
    San Francisco, CA (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  13. Part-Time Music Researcher
    Manchester, NH (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  14. Senior Researcher
    Los Angeles, CA (Onsite) Full-Time
    POSITION SUMMARY: Assists the Executive Director, and other departmental executives, by performing the following duties: LOCATION: Los Angeles, CA office. BMI has transitioned back to working in th...
  15. Part-Time Music Researcher
    Vancouver, WA (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  16. Part-Time Music Researcher
    Greenville, SC (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  17. Part-Time Music Researcher
    Charleston, SC (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...

Customer Service Jobs

Customer service agents interact with customers at all stages of the business lifecycle, helping them make purchases and resolving any product and service issues.

A customer service agent spends time performing duties such as:
• Greeting customers and answering any questions they have about the business, its practices, and its products and services
• Recommending products and services and processing them for customers
• Resolving any problems customers have with their products and services, including issuing refunds or exchanges and arranging repairs.

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