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Customer Service
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Customer Service

15 Customer Service Jobs

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  1. Sr. Director, Voice of Customer (Hybrid)
    Nashville, TN (Hybrid) Full-Time
    POSITION SUMMARY Defines the strategic vision for Voice of Customer discipline at BMI, aligning it with the company’s affiliate experience strategy. This role will be instrumental in shaping how ou...
  2. *Bilingual* Affiliate Customer Service Associate (Hybrid)
    Nashville, TN (Hybrid) Full-Time
    POSITION SUMMARY Responsible for providing excellent customer service to our songwriter and publisher customers. Plays a vital role in ensuring customer satisfaction by addressing front line inquir...
  3. Inside Sales Representative (Hybrid)
    Nashville, TN (Hybrid) Full-Time
    POSITION SUMMARY : Inside Sales Representatives play a crucial role in generating royalties for BMI-affiliated songwriters, composers, and publishers. By offering a license to businesses using musi...
  4. Technical or Sr. Technical Product Owner
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY Maximizes the value of a product by defining its features, prioritizing the development backlog and acting as the primary link between the development team and stakeholders. Unders...
  5. Distribution & Admin Services Analyst / Agreements
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY Responsible for performing various administrative tasks, including processing administration agreements, resolving counterclaims, administering departmental mailboxes, and fulfilli...
  6. AVP, Strategic Partnerships
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY This position is responsible for identifying, evaluating, proposing, pursuing, and executing strategic opportunities that simultaneously improve the experience of BMI’s affiliates ...
  7. Sr. Scrum Master or Scrum Master
    Nashville, TN (Onsite) Full-Time
    POSITION SUMMARY Ensures assigned projects or product releases meet stated goals and objectives within the defined roadmap expectations and requested quality parameters. Participates in some of the...
  8. Part-Time Music Researcher
    Alexandria, VA (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  9. Part-Time Music Researcher
    Philadelphia, PA (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  10. Part-Time Music Researcher
    Joliet, IL (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  11. Part-Time Music Researcher
    San Francisco, CA (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  12. Part-Time Music Researcher
    Eau Claire, WI (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  13. Part-Time Music Researcher
    Trenton, NJ (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...
  14. Coordinator, International Relations (Hybrid)
    New York, NY (Hybrid) Full-Time
    POSITION SUMMARY: Researches and analyzes the international royalty payments, data collection, and communication relating to performances of BMI’s repertoire internationally. Collaborates with mult...
  15. Part-Time Music Researcher
    Manchester, NH (Onsite) Part-Time
    Broadcast Music Incorporated (BMI) seeks team members who have a passion for delivering excellent customer service both internally and externally to those we serve. For 70+ years we have been a glo...

Customer Service Jobs

Customer service agents interact with customers at all stages of the business lifecycle, helping them make purchases and resolving any product and service issues.

A customer service agent spends time performing duties such as:
• Greeting customers and answering any questions they have about the business, its practices, and its products and services
• Recommending products and services and processing them for customers
• Resolving any problems customers have with their products and services, including issuing refunds or exchanges and arranging repairs.

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